This isn't a slide deck. It's a working AI agent that handles facility lookups, billing questions, behavioral health admissions, pre-admission guidance, and medical records requests for UHS patients.
Ask it anything about finding a facility, understanding your bill, behavioral health programs, preparing for surgery, or requesting medical records. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that UHS support teams handle every day.
Helps patients find the right UHS facility by location, service type, or care need across 400+ locations nationwide.
Explains bills, payment plans, financial assistance programs, insurance coverage, and walks patients through billing disputes.
Guides patients and families through behavioral health programs, substance abuse treatment, and the confidential admissions process.
Prepares patients for surgeries and procedures with checklists, fasting rules, what to bring, and day-of registration details.
Walks patients through the records request process, patient portal access, authorization forms, and HIPAA rights.
Built-in safety for medical advice boundaries, crisis detection with 988 routing, and HIPAA/PHI compliance checks on every message.
This demo was built from scratch for UHS. Real logic for real scenarios.
Pulled UHS facility information, billing policies, behavioral health programs, and patient rights into the AI's knowledge base.
Created patient-specific workflows for facility lookup, billing, behavioral health admissions, pre-admission, and records requests.
Configured 3 safety guardrails: medical advice boundaries, crisis/suicidal ideation detection, and HIPAA/PHI compliance checks.
Ran 250 simulated patient conversations across all workflows covering happy paths, edge cases, and adversarial scenarios.
Connected to your actual patient systems. Handling your real support volume. This sandbox is just the start.
Finish Setting Up Your Sandbox